Terms of service

Lumvi is a service operated by [LEGAL COMPANY NAME] Ltd, a company registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS, including postcode]. In these terms “we” and “us” mean [LEGAL COMPANY NAME] Ltd, and “you” means the business subscribing to the service.

Lumvi is software for marketing a small business. Depending on your plan it builds and publishes a website, checks that website for search visibility, writes social media posts and images, publishes them to social accounts you connect, helps plan advertising campaigns, and surfaces public social media posts that may be enquiries.

Some of this work is produced by third-party artificial intelligence models. Output is generated automatically and may be inaccurate. You are responsible for reviewing anything before it is published in your name.

You must give accurate business details and keep your login secure. You are responsible for everything done by anyone you invite to your account. You must be at least 18 and acting for a business, not as a consumer.

• New accounts start with a 14 day free trial. No card is required to begin it.
• After the trial, access continues only if you take a paid plan. Plans are billed monthly in advance, in pounds sterling, plus VAT where applicable.
• Payments are processed by Stripe. We do not store your card details. Your use of Stripe is also subject to Stripe’s own terms.
• Subscriptions renew automatically each month until cancelled. We may change prices on 30 days’ notice, taking effect at your next renewal.
• Each plan includes usage limits, including a monthly cap on generated posts. When a limit is reached, that feature pauses until the limit resets or you move up a plan.

You can cancel at any time from the billing page. See our cancellation and refund policy for what happens to your access and your money when you do.

The service connects to accounts you own elsewhere, such as your website host, your social media pages and your advertising account. Those accounts remain yours and are governed by their own terms. Advertising spend is charged by the advertising platform to your own payment method — we never hold, move or spend your advertising budget.

You must not use the service to:

• publish unlawful, misleading, defamatory or infringing content;
• impersonate another business or person;
• breach the terms of any social media or advertising platform you connect; or
• attempt to gain unauthorised access to the service or another customer’s data.

We may suspend an account that does any of these.

You keep ownership of your business information and of the content generated for you. You grant us the licence needed to host, process and publish it on your instruction. You are responsible for making sure you have the rights to anything you upload.

We aim to keep the service available but do not guarantee uninterrupted access, and we depend on third-party providers who may fail or change. Nothing in these terms limits liability for death, personal injury or fraud. Otherwise, and to the extent the law allows, our total liability to you in any twelve month period is limited to the fees you paid us in that period, and we are not liable for lost profits, lost business or lost goodwill.

You may stop using the service at any time. We may suspend or end your account if you breach these terms or fail to pay. On termination your access ends and your data is deleted in line with our privacy policy.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: [A WORKING EMAIL ADDRESS].